Switch from Fresha to Florri — Step-by-Step Guide

Export your client list from Fresha

First, download all your client data so you don't lose a single contact.

Log in to Fresha for Business (partners.fresha.com)
Go to Clients in the left sidebar
Click the ⋮ (three dots) menu in the top right
Select "Export clients"
Choose CSV format
Save the file to your computer

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The export includes names, emails, phone numbers, and notes. Everything you need.

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Do this BEFORE you cancel your Fresha account. Once cancelled, you may lose access to export.

Create your Florri account

Go to florri.move37.fun
Tap "Sign Up"
Enter your name, email, and choose a password
Pick your service type (hairdresser, nail tech, lash tech, etc.)
Choose your unique handle (e.g. florri.move37.fun/book/sarah-collins)
Set up your services and prices

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Choose the same handle as your Instagram for easy cross-promotion.

Import your client list

Upload the CSV you exported from Fresha to bring all your clients across.

Log in to your new Florri dashboard
Go to Clients section
Click "Import CSV"
Select the file you exported from Fresha
Map the columns: Name, Email, Phone, Notes
Review and confirm the import

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Client notes, allergies, and preferences all transfer. Nothing gets lost.

Set up your new booking link

Your Florri booking page shows only YOUR services. No competitors, no marketplace.

Add all your services with prices and durations
Set your cancellation policy (notice hours, late cancel %, no-show charge)
Configure deposit requirements (especially for first-time clients)
Copy your booking link from the dashboard
Update your Instagram bio with your new Florri link
Update Google Business Profile if you have one

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Update your link on ALL platforms: Instagram, Facebook, Google, WhatsApp status, TikTok bio.

Let your clients know

Send a quick message to let your regulars know about the switch. Here's a ready-to-use template:

Hi [Name]! 💕

Quick update — I've moved my booking system to Florri. It's even easier to book now and everything's in one place.

Here's my new booking link:
🔗 [Your Florri booking link]

All your details and preferences have been saved, so nothing changes for you — just a smoother experience!

If you have any upcoming appointments, they're already confirmed. No need to rebook.

Chat soon! ✨
[Your name]

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Send this via WhatsApp or text for the best open rate. Bulk email works too for less frequent clients.

Instagram Story template:

📱 NEW BOOKING LINK!

I've switched to @florriapp for all my bookings.

Same great service, easier booking ✨

Link in bio to book your next appointment 🔗

Zero commission means I can focus 100% on YOU 💕

Common questions

Will I lose my client data?

No. Export from Fresha first (Step 1), then import into Florri (Step 3). All names, emails, phones, and notes transfer.

What about upcoming appointments?

Manually add any future bookings from Fresha into Florri before you cancel. Takes 5 minutes for most stylists.

Do my clients need to create an account?

No. Clients book via your personal link — name, email/phone, pick a service, done. No app download, no account creation.

How much will I save?

If you get 5+ new client bookings per month on Fresha at ~£50 average, you're paying ~£50+ in commission alone. Florri is £19/mo flat — you'd save £30+ in month one, and more as you grow.

Can I try before I switch?

Yes! The free tier includes bookings, clients, reminders, and directory listing. Upgrade to Pro (£9/mo) for deposits and payments, or Business (£19/mo) for your own website and custom domain.

What if I need help?

We're a small team and we actually respond. Email [email protected] or DM us on Instagram @florriapp.

Ready to make the switch?

20 minutes now saves you hundreds in commission every month.

Start Free → No Card Required